Regional Manager

Yesterday I was called in to work at American Eagle. Apparently our Regional Manager was in front of the store and they needed an extra hand in the store. I went in to find that the Regional Manager was nowhere near the store, but that he was at another store nearby. I found it interesting that because this man, who is higher up in the company, was near our store, we needed to be on par. Why should the day he shows up be any different than any other day? Shouldn't we always try to do our best? Nevertheless, when I walked in I was told to interact with customers on any subject, help them out, and ask any necessary questions that would attract a customer to open a credit card. I found that most customers were very open to have you help them, however, there were a select few who would rather shop by themselves. I even asked to help a woman find the size she needed, she kindly said she would find it herself, however, she found her size and left that pile a mess. If she had just let me help her, the pile would still be neat, and she would have her shirt. All-in-all I think it's necessary to do your job all the time, not only for someone who has a lot of control over the company. This in turn will help a person to find the merchandise they need, and help the company to increase their revenue.